Printing not available to all users

A driver issue on the computer or a setting issue within the application may cause some users to be unable to print

These errors are usually caused by incorrect drivers or application settings. You can work with your external IT provider or internal IT manager to resolve the problem.

If none of the above applies, Colourworks will be able to assist you in resolving the issue.

Please note: This can be used for all Colourworks supplied office printers including smaller A4 such as 1643p, 1643if, and MF1127 & larger models such as 38 series & 58 series. Please note that as per the guide on the website, use the setup.exe and tick the “Canon Driver Information Assist Service” as this will automatically retrieve device configuration such as paper trays.