Log A Service Request
With just a few clicks, you can submit a service request online.
IMPORTANT NOTICE
We’re currently experiencing email delivery issues. If you’ve contacted us recently or are awaiting a response, please call 1300 351 594
Is your device not printing correctly?
Whether it’s lines or smudges on prints, noise or paper jams, we will get you back up and running quickly. Click on the link below to log a service request with our team.
Do you need help with uniFLOW, Scanning & Workflows
Log a service request if you’re using uniFLOW, PaperCut, ShareScan, or Power PDF! We can also provide training to help you get the most out of these tools.
Click the button below to log a software support request.
On the phone with our remote support team?
If you’re on the phone with our support team and they need to access your device remotely, please follow the steps below.
Download Splashtop
Your technician will direct you to the download link below.
Run the Application
Open the file once it’s downloaded (check your Downloads folder if you can’t find it).
Share Your Code
Provide your technician with the 9-digit code displayed on your screen so they can securely connect.
Get in touch
Have questions about how we can help your business or need technical support?
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