FAQ ____
How do I know if it’s an issue with my IT provider vs Colourworks?
These tips below will help you determine the best point of contact for troubleshooting.
When to contact Colourworks
- Poor print quality
- Power doesn’t come on for the device
- Paper jams
- Error on copier or printer screen
- Unable to log in to uniFLOW or Papercut
- No computer network changes but unable to print or scan.
When to contact my IT department or IT provider
- Some users can print, and some can’t – usually caused by an incorrect computer driver or an application setting issue. See more details here
- Can print but scan to email or folder has stopped working – this is caused by external changes, if the copier needs new settings Colourworks can assist in entering information
- A computer that has been repaired or set up by IT is not printing
- The computer network has been changed and you are unable to print or scan – Changes include a new Internet service provider, a new modem/router and a new server
Similar questions
Printing not available to all users
A driver issue on the computer or a setting issue within the application may cause some users to be unable to print.
Scan to email not working
If a fault occurs, Colourworks will gladly assist in resolving it by updating the settings on the copier. However, we cannot make assumptions about the settings. There are several variables involved.
How do I know if it's an issue with my IT provider vs Colourworks?
Get in touch
Have questions about how we can help your business or need technical support?
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