How do I know if it's an issue with my IT provider vs Colourworks?

These tips below will help you determine the best point of contact for troubleshooting. Read more

FAQ ____

Scan to email not working

If a fault occurs, Colourworks will gladly assist in resolving it by updating the settings on the copier. However, we cannot make assumptions about the settings. There are several variables involved.

Settings can generally be obtained through IT; in many cases, they can fix the fault by correcting server settings. If you have no access to IT, we can help identify updated settings. To do this, we need to know what has changed since scanning last worked.

This can include but not be limited to:

New internet provider
Changed password
Deleted user account

Acknowledgement of country _____

Colourworks has the privilege to live and work from Dyarubbin (Hawkesbury River), along the lands of the Darkinjung, Awabakal, Wonnarua, Worimi, Gaewagul, Biripi, Gambainggir and Bundjalung people, to Wahlmoorum (McPherson Ranges). We acknowledge that Aboriginal people are the traditional owners of these lands and we celebrate the stories, culture and traditions that continue the connection to these lands today.

We pay our respects to the Elders of these communities, both past and present, and extend this respect to the Aboriginal and Torres Strait Islander people within the communities we work and live each day.

Scan to email not working

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Acknowledgement of country _____